[Resolved] Oyo Rooms — Refund not received till now

Va182796

Aug 17, 2022

Website:

Oyorooms.com

Worst customer support the company has. I made a booking for a hotel in ranchi on 8th August but then as the hotel was not good I cancelled my booking and till now my money is not refunded. Booking id is RGWL8061 . I have been continuously calling the customer service but I am not able to connect. The customer service is pathetic that the call never land to a real peraon to talk and gets disconnected automatically.

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Aug 21, 2022

Complaint marked as Resolved

Refunds have been received, Thanks for the support.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2022

OYO Rooms Customer Care's response Hey, we're concerned looking at the experience you faced with us.We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~Team Oyo

Aug 18, 2022

Updated by Va182796 Thanks for the response, please check the details and get me the refund and also please its a request to improve customer service as initially oyo books the hotel and tells customer to pay the requested amount with prepaid offer and then when we reach the hotel they deny by telling we cannot provide hotel at this amount. So please do something about this.