[Resolved] Oyo Rooms — refund of advance money paid

deepak_virdi

from New Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.oyorooms.com/holiday-packages

I booked a package for kerala from oyo packages on 18 jan 2018 and made the 25% payment on same day. Package id kyja9825. After one week i got the final voucher from oyo packages. They cheated me as the type of rooms are not according to the details explained to me before booking so i cancelled the package on 28 jan 2018. I called their customer care and emailed them many times for refund of advance amount and every time they are saying that your request is forwarded to higher officials. Every person of their team is telling different stories, each one of them is requesting for 2 more days. Now more than 16 days passed but till date no refund is credited in my account. Never book package from oyo or oravel stays pvt ltd. They will charge you in the name of their cancellation policies and cancellation policies of their vendors. Never trust on oyo people. They are cheaters.

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Mar 22, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Feb 15, 2018

Updated by deepak_virdi Today I, got a mail from Oyo that out of 16500/- we only refund 10000 to you. The remaining amount i.e Rs 6500 is charged in the name of retention money. According to them retention money is the money charged by hotels. The hotels which they booked for me replied me that they will pay full refund to oyo rooms but oyo rooms are saying that hotel is charging the money. Also they are not sharing the details of the any payment. This type of services shows that how big fraudsters they are.

Verified Support

Feb 16, 2018

OYO Rooms Customer Care's response Dear Guest
We accept that this is something that is not forgivable. This is not encouraged by us for our guests to go through. Request you to kindly allow us time. We'll certainly dive into it and make sure to resolve it at the earliest.

Regards
Team OYO

Verified Support

Feb 19, 2018

OYO Rooms Customer Care's response Dear Deepak,

Our sincere apologies for the inconvenience caused to you. We contacted you and forwarded the matter for investigation, we also shared the best possible resolution with you. We will definitely ensure that you have a smooth experience with us in future. Thank you for sharing your feedback.

Regards,
Team OYO

Feb 19, 2018

Updated by deepak_virdi I don't want your apologies. I want my full money back. Whatever you assured me to before payment is not given after payment. This is type of cheating. Charging money in the name of cancellation policy and not giving receipt of the same is type of fraud.

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Comments

kamalshan

from Idukki, Kerala

Hi sir i m kamal i m styed OYO 10449 Hotel Le Sai, Thavalakuppam, Pondicherry.
service very very bad in night time.he ill nt srvce @he ill n"t gve respcet to us, , , , , , , , i il nt comfortable, ...

OYO Rooms Customer Care's response, Feb 21, 2018

Verified Support

Dear Kamal,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO