[Resolved] Oyo Rooms — refund of advance money paid | |||
My previous hotel booking details as:- oyo 8244 hotel alpine inn, booking id:- fkgh4016, check in date: 29 sep 2017, check out date: 30 sep 2017. At the time check out i swipe my card in hotel 2 times but they didn't get payment 1257. So finally i paid money 1257 through oyo app. After that i got message of payment deduction of rs 2514. Then i called to hotel and told my money 2514 amount deducted so i want that money back to my account. Then hotel management says that he requires bank statement to refund money. Then i give him hard and soft copy of bank statement. I personally went to hotel for giving hard copy of bank statement. Then he says that your amount will be refund in 1-2 months. Then last months i called him and ask for refund, then he says that gives bank details and he will refund amount in 8 days. But till now i doesn't get any refund of 2514. This process goes from near about 7 months but still hotel management doesn't take seriously. This is worst hotel management i have seen. So kindly give me my total refund amount as early as possible. Was this information helpful? | |||
Mar 29, 2018 Complaint marked as Resolved I had call & emails from oyo rooms, after putting a complaint. On call they told me that he investigated my issue and fully acknowledge to proceed for refund amount INR 2514 to my bank account.
On this mail id i sent bank details: [email protected]
Thank you for your support to giving me refund amount. OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 21, 2018 OYO Rooms Customer Care's response Dear GuestWe're saddened to know about the disappointment you had. We do not want our guests to go through such a suffering. Request you to allow us time.We'll forward your concern right away. Regards Team OYO Verified Support Mar 21, 2018 OYO Rooms Customer Care's response Dear GuestWe tried to connect with you but the attempt has been unsuccessful. Please tell us a convenient time to get in touch. Regards Team OYO Verified Support Mar 22, 2018 OYO Rooms Customer Care's response Dear Guest, We again tried to connect with you but the attempt was unsuccessful. Please tell us a convenient time/an alternate number to get in touch with you. Regards Team OYO Verified Support Mar 24, 2018 OYO Rooms Customer Care's response Dear Guest, We want to extend our sincerest apologies for the delay in regards to your concern. A member of our team connected with you for the same and discussed the issue with you. We hope that we've given you the best possible resolution. Looking forward to have another opportunity to host you. Regards Team OYO Verified Support Mar 27, 2018 OYO Rooms Customer Care's response Dear Guest, Thank you for sharing the details. The refund will take 7-14 working days to reflect in the source account. Let us know for any other assistance. Regards Team OYO | |||
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We have forwarded your concern to a relevant team and will connect with you soon regarding this.
Regards
Team OYO
We want to extend our apologies for the hassle that has been caused to you. Apologies are not sufficient enough for the trouble that you had to go through and for the same, our team aggressively worked and assisted you. Hope that you give us another opportunity to host you.
Regards
Team OYO