[Resolved] Oyo Rooms — refund of cancelled hotel room booked | |
I have booked two oyo rooms and have paid rs. 2114/- (For two days i. E., feb 13 to feb 15 with booking id:- ijok8751) and rs 1504/- (For one day feb 13 with booking id :- dcpm0329) repectively for both rooms. But on arriving at the hotel, i was infomed that the room which was booked for two days was cancelled. When asked how can you cancel with out prior information, oyo executive has informed that they have called me and i had not attended. But i have not received any call from anybody. I had wait with my family of five persons in hotel lobby along with my 7 months old baby. This is very unacceptable. I was given one room and was asked to pay rs. 500/- hundred for the extra bed they provided. And in the app also my refund was not being shown, i dunno why. I want an explanation, why was my booking cancelled at the last minute and why was not allowed any other room at the same hotel and why was forced to pay for the extra bed they provided along with full refund of my cancelled room (Booking id:- ijok8751) and i want quick response in this matter Was this information helpful? | |
Mar 27, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 16, 2019 OYO Rooms Customer Care's response Dear Guest, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly. Regards, Team OYO Verified Support Feb 18, 2019 OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and helped you with the best possible solution. Let us know if you need any further assistance.Regards Team OYO | |
Add a Comment | |
73%
Complaints
6582
Pending
1008
Resolved
4538
View all 6582 OYO Rooms reviews & complaints
View all OYO Rooms contact information
Post your Comment