[Resolved]  Oyo Rooms — refund of cancelled hotel room booked

I have booked two oyo rooms and have paid rs. 2114/- (For two days i. E., feb 13 to feb 15 with booking id:- ijok8751) and rs 1504/- (For one day feb 13 with booking id :- dcpm0329) repectively for both rooms. But on arriving at the hotel, i was infomed that the room which was booked for two days was cancelled. When asked how can you cancel with out prior information, oyo executive has informed that they have called me and i had not attended. But i have not received any call from anybody. I had wait with my family of five persons in hotel lobby along with my 7 months old baby. This is very unacceptable. I was given one room and was asked to pay rs. 500/- hundred for the extra bed they provided. And in the app also my refund was not being shown, i dunno why. I want an explanation, why was my booking cancelled at the last minute and why was not allowed any other room at the same hotel and why was forced to pay for the extra bed they provided along with full refund of my cancelled room (Booking id:- ijok8751) and i want quick response in this matter
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Mar 27, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
Verified Support
Feb 18, 2019
OYO Rooms Customer Care's response
Dear Guest, We believe our concern team contacted and helped you with the best possible solution. Let us know if you need any further assistance.

Regards
Team OYO
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