[Resolved] Oyo Rooms — refund of extra amount ie inr 12546 — booking id-zohu8312

snishant

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana, 122002
Website:	www.oyorooms.com

Dear all,

With respect to booking id zohu8312, due to oyo's technical issue, my online transaction was declined on 3 occasions. But the money was debited from icici bank credit card. So, eventually i ended up paying inr 12546 more.
Now i have been following up through oyo call center and mail since 12th oct 2018, for refund of inr 12546.
There is no proper dates or resultion given. Each time different call center executive shares some different dates.
I am thinking to complain in consumer court at mumbai.
Kindly assit me in getting my refund.
My email id is [protected]@gmail.com which is registered with oyo.
Expecting a prompt reply

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Dec 2, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

OYO Rooms Customer Care's response Sorry for the issue faced. We are getting this checked for you.

Regards
Team OYO

Verified Support

Oct 24, 2018

OYO Rooms Customer Care's response Dear Guest,

Our team tried to connect with you regarding your concern assuring for your future stays but there was no answer from your end. We've sent you an email informing the initiation of the refund. We ask for your forgiveness again for the hassle caused to you. If there is anything else that needs to be addressed, please feel free to reach out to us.

Regards
Team OYO