[Resolved] Oyo Rooms — refund payment amount not yet received eqhi6409 dated

[Resolved] Oyo Rooms — refund payment amount not yet received eqhi6409 dated - 29th april 2019

S shristi gutgutia from Kishanganj, West Bengal

I have booked a oyo 19610 hotel nutan krishna (Vrindavan) dated-29th april 2019 (Sunday) & booking id - eqhi6409 (Narendra kumar gutgutia). When we went to the hotel at 8:30p. M, they didn't accepted (Reception manager) our booking & said that we dont accept online booking & you go and take some another hotel. Than i cancelled my booking but not received the refund payment back and it has been more than 20 days. We talked to the customer care of oyo but they didn't respondent properly on the matter. Refund my amount within 7 days. Was this information helpful? No (0) Yes (0)
Jun 26, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 20, 2019 OYO Rooms Customer Care's response Dear Guest, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly. Regards, Team OYO Verified Support May 20, 2019 OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. Regards Team OYO
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