Oyo Rooms — Refund pending since last 90 days

I was sent in the wrong hotel address 20 kms away from the city in Lonavala with no Cab facility and proper road to the hotel - 96/1, 96/1, Ghevande Apti, Lonavala, Mawal, Lonavla, Maharashtra 410406•[protected]. When I called customer care they informed to check in and have some rest meanwhile they can change my address and swap out within near by location. Then I waited to 6 hours and called them 4 times and multiple random call center agent disconnected the call. Then they asked me to stay there and informed they will refund the amount either they asked me to choose the property which was in Panvel 75 km away in Mumbai at double price. After checking out they said over email and promised me full refund and they asked to rate good in the review, which I did and asked to wait for full refund in account for 7-10 days and took my bank account details and it has been 55 days since I am waiting. Meanwhile I have made 50 calls and 30 emails. Every time the open the case assure full refund and then close it without any notice. They keep mentioned while closing the ticket mentioning that they have provided refund in the "oyo money" that too 50%, which was not committed. I have 15 call recordings and 30 emails where they have informed to provide full refund Rs-3886?- still there in no updates. I am attaching entire email chain for the reference and all the screenshot for reference where they have committed the full refund. Please check my google reviews, which is matching with the most of the reviews on:- "DONT FALL FOR PICTURES. Pathetic place, ( Go as if you are going in jungle on your own with no amenities) No proper Food Menu, No proper service, No proper route(Road MAP), 20 km from Highway no constructed road, No cab facility, No connection with City, No network coverage or WIFI, No proper staff, No clean rooms, No toiletries, No Hot water, No clean blanket or bedsheet, No clean towels, No AC properly working, Rats everywhere, even in tent, No cleaning in room service, Sometimes no water in taps or power cuts at MID night, Expensive menu like salad for 160rs, water bottle 40rs, Peanut masala-150, One person was incharge (Rahul) who was chef, cleaner, call attender, guy to buy vegetable from city. Went through can from Pune to Lonvala for 1600 rs and from Lonavala to Resort 2000 Rs. Had leave early, booked for 3 days but the services were triggering, it was like getting trapped in forest." OYO hotels- Re: Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: XX187106 - "[protected]@oyosupport.com".

Email confirmation:- "RCA FORMAT FOR REFUND/WAIVERS" Ticket ID: [protected] Booking ID: XX187106 Check-in (dd-mm-yyyy): 02/06/2022 Check-out (dd-mm-yyyy): 04/06/2022 OYO ID: LNL267 Booking Creation Source: Android App Booking Status: Check out Property Name: Townhouse OAK Pavana Valley Resort Property Code: 84285 Was the request raised within 48hrs (Yes/No): Yes. Cancellation or modification date on which it was requested:- 05/06/2022 Payment Mode: Gw razorpay-UPI_RAZOR Amt. to be refunded: 3886 Total Payment made by the Guest: 3886 Reason for refund: Wrong commitment by the agent. Dispute Id:N/A Was the validation done from the PM/Stock (Yes/No):No Refund Policy: OYO Policy Refund Mode: NEFT Dispute Adjusted (Yes/No): NO Approved by Designation:-TL Approved by Name:-Sourav Name:- Chanakya Sharma. Ac/Type :- saving Ac/Number :[protected] Branch Address :- ICICI BANK LTD., SANGHI MANOR, G-1, G-2, PLOT NO 6/2, YASHWANT NIWAS ROAD, --- MADHYAPRADESH INDORE 452001 IFSC Code :- ICIC0003287