[Resolved] Oyo Rooms — refund policies not good

Nautiyal Jai

from Khurja, Uttar Pradesh

Address:	Patna, Bihar, 800013
Website:	Oyo rooms

I have booked three rooms in oyo 28/3/2018
But after half an hour I cancelled room because I have some urgent work
Without check in I cancelled room
But oyo not refund my money 1539 was done by online payment by me.
Oyo told me that is our policy
Which kind of policy oyo have.
I can't understand 1539 Ra oyo keep and doesn't refund me anything.
This is ridiculous policy make by oyo rooms .
Please take necessary action this 1539 rs is my hardworking income but oyo can't understand because he have some great policies..

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May 5, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

OYO Rooms Customer Care's response Dear Guest,

We apologize for the hassle caused to you. As per our cancellation policy, we'll not be able to initiate refund from our end. You can go through the policy on the link mentioned here - https://bit.ly/1RUEQho. Do let us know for any other assistance from our end.

Regards
Team OYO