[Resolved] Oyo Rooms — Refund Process

singhhp1069

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I have booked a room paid 2750/- for two people before 3 hr of checkin.
and When i checked in only one person has ID card and they denied to enter in the hotel, And I have called 7 Times to Oyo but no once responded, and Finally I have cancelled the room via App.
And i the morning I have said how can i get refund, they denied to give refund and saying you have to cancel it before 24 hrs.
How it could be possible if i have booked a room 3 hr before and cancel it before 24 hrs.And without doing proper inquiry they denied for refund.

I don't know what should i do and Oyo Room Really Sucks poor service and poor customer support.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Oct 13, 2015

OYO Rooms Customer Care's response Dear Guest, We are extremely sorry for the inconvenience you had to go through. We completely understand your disappointment. However, we do mention about the check-in timings as well as the ID card requirement in the confirmation sent to all our guests. We request you to please share the booking ID and we'll look into the matter.

Related OYO Rooms reviews

View all 6582 OYO Rooms Reviews

Comments

sharad1972

Booking Id FNKP 2075 for Jaipur 17 to 19 th Nov 2015...cancellation done on 14/11/2015 but till today 22/11/2015 I have not received refund amount... I have received confirmation mail about cancellation ...every time when i call customer care they are telling that we will give status in 24 hrs but no feedback... I have already communicated all banking details ...please let me know ...what to do ...highly disappointing ...why oyo team claiming refund in 03 days