Oyo Rooms — Refund Related booking ID : MFRE9664

Address:J 701 Stellar Jeevan, GH03 Greater Noida West

I was trying to book room on OYO on 06.01.2021. Amount was debited but room was not booked. now OYO said that it is showing unprocessed and amount is not received.

I have also talked with my bank ICICI. They said that amount was credited into OYO bank axis bank on 06.01.2021. i have mail which was received from ICICI bank. Below is the bank mail.

Dear customer,
Greetings from ICICI Bank.
Hope you and your loved ones are healthy and safe.
As per our records Your transaction of Rs 3803 was successfully credited to the beneficiary OYO Rooms account XXXXXXXXX1465 on
06/01/2021 09:54:04 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with
the beneficiary, to check with their bank.
Name : OYO Rooms
Mobile No : -
Account No : XXXXXXXXX1465
IFSC Code : UTIB0001506
VPA : oyorooms.[protected]@axisbank
Meanwhile, if there is a discprepancy/concern raised by the beneficiary that the amount is not credited to the above mentioned account,
we would request you to contact the beneficiary and direct them to get in touch with their respective bank
Thank you for giving us the opportunity to serve.
Bank Digitally and Stay Safe!
Sincerely,
Jenitha
Customer Service Officer
ICICI Bank Limited
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OYO Rooms customer support has been notified about the posted complaint.
Jan 24, 2021
Updated by Pinku Prajapati
it is not resolved
Jan 24, 2021
Updated by Pinku Prajapati
Pls call me on [protected]
Mail id
er.[protected]@gmail.com
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