Oyo Rooms — Refund Related booking ID : MFRE9664 | |||
I was trying to book room on OYO on 06.01.2021. Amount was debited but room was not booked. now OYO said that it is showing unprocessed and amount is not received. I have also talked with my bank ICICI. They said that amount was credited into OYO bank axis bank on 06.01.2021. i have mail which was received from ICICI bank. Below is the bank mail. Dear customer, Greetings from ICICI Bank. Hope you and your loved ones are healthy and safe. As per our records Your transaction of Rs 3803 was successfully credited to the beneficiary OYO Rooms account XXXXXXXXX1465 on 06/01/2021 09:54:04 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank. Name : OYO Rooms Mobile No : - Account No : XXXXXXXXX1465 IFSC Code : UTIB0001506 VPA : oyorooms.[protected]@axisbank Meanwhile, if there is a discprepancy/concern raised by the beneficiary that the amount is not credited to the above mentioned account, we would request you to contact the beneficiary and direct them to get in touch with their respective bank Thank you for giving us the opportunity to serve. Bank Digitally and Stay Safe! Sincerely, Jenitha Customer Service Officer ICICI Bank Limited Was this information helpful? | |||
OYO Rooms customer support has been notified about the posted complaint. | |||
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