Oyo Rooms — Refund related issue

Oyo Rooms — Refund related issue - early check out

S sumith raavi from Hyderabad, Telangana May 6, 2022 Sep 28, 2022 This thread was updated on Sep 28, 2022

Hi, I have booked an OYO with booking ID: GS5F6198 for three days and due to bad service at the hotel I had to checkout after staying for one day. I have confirmed with the Service desk before checking out on the previous day regarding the refund they said they will charge an extra day amount as early check out charges for which I said I am okay with it and then the third day amount will be refunded. I have checked out after day one before 11 AM in the morning and again called the Service desk and informed that I have checked out they said that I'll get the refund next day. I had a very bad experience and that too I have been charged 6500 for one day. Now, I don't know why the need help button on the app doesn't work for the particular booking and works for other bookings and when the call the service desk the call just drops off. Please help me with getting my refund back as I have all the mail proofs that the service desk has sent me when I had call with them earlier. Below are the ticket IDs for which I have called for asking related to the refund : [protected] [protected] [protected] [protected] Regards, Ravi +1 photos Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Verified Support May 07, 2022 OYO Rooms Customer Care's response Hi Sumith, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you tomorrow during working hours to assist you further. ~Team OYO
1 Comment	Share
Submit Close

Related OYO Rooms reviews

View all 6582 OYO Rooms Reviews

Comments

Ravi210

from Hyderabad, Telangana

Sep 28, 2022

Hi I am Ravi I booked oyo room for 4 days I vizag in hotel named oyo flagship 25071 with booking id BZU59439 and I stayed for two days and wanted to checkout went into app and had a in app chat it directed me to front desk so I approached him he gave me customer care number I called it the automated response was that I cannot modify my checkout early as I have used coupon codes and no refund will be provided I paid around 3500 for 4 days that is 875 per day approx and I am at loss of two days of my sal of approx 1750 which I think mis huge for me. Can you please provide me the refund.

Thanks
Ravi