Oyo Rooms — refused to refund back my money

Address:9th Floor, Spaze Palazo, Sector 69, Gurugram, Haryana 122001, 122001
Website:www.oyorooms.com

I had booked a room on 15th june through oyo . money has been deducted and no confirmation has been received through oyo site and the customer care replying that no booking has been done but i do have the screen shot of money deduction which is i am attaching with this complaint. and now executive saying that there was a check in and check out made . if possible then do provide us our ID as a proof. stop making fool

money deducted but no confirmation received and even not received the refund back

the lady executive is so rude that saying we had sent a confirmation mail for hotel booking now i[censored] want to file a complaint do that and i do have the recording also.

for rs 900 they doing fraud with their clients . and even there customer care number is also not working properly we as a client need to face the problem . as my register number with oyo is [protected]. and email id [protected]@gmail.com

still no body from oyo responded fraudy site

OYO Rooms - Oyo big cheaters, fraud
dear all, this is to inform everyone to donot pay advance payment on oyo as they will do fraud, will not send u the confirmation of booking and send day after your booking date the confirmation which will be of no use after that. so kindly do not do advance payment on OYO A FRAUD HOTEL BOOKING SITE.
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OYO Rooms customer support has been notified about the posted complaint.
Jun 20, 2019
Updated by Jasbir.Kaur
STILL NO REPLY RECEIVED
Complaint comments 

Comments

I booked a hotel in 9th june at OYO 28824 La Castle Residency of booking id RMZH4627 but booking is not confirmed after payment. I tried to contact customer care of oyo rooms but they didn't answered properly. Can i get the refund immediately.

OYO Rooms Customer Care's response, Jul 17, 2019
Verified Support
Dear Guest,

As checked, the amount has been refunded from our end successfully. Let us know for any other assistance.

Regards,
Team OYO
I stayed at Hotel comfort in Bharuch taken under OYO. It having very poor service. Food quality is also very poor. Food price is very high and having low taste. It will degrade the brand value of OYO.
OYO Rooms Customer Care's response, Jun 21, 2019
Verified Support
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly share the requisite booking details with us.
My booking ID is VWJG1946

I have booked and paid tariff for a room yesterday. At the of check in hotel is not accepting my online payment and asking to pay for the same room again by cash.

This is ridiculous service and not acceptable from a company like OYO.

Please refund my money back.

Thank you.
OYO Rooms Customer Care's response, Jun 27, 2019
Verified Support
Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO

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