[Resolved] Oyo Rooms — reg: refund of money when hotel denied check-in

Aniket Kapoor

from Hyderabad, Telangana

Address:

Gurgaon, Haryana

I have booked a room in 'SPOT ON 37766 Hotel Aastha' in Muzaffapur, Bihar for my guest/relative with booking id- 'VFCE8542' and made the payment of INR 1299/- online in advance. On reaching the hotel, they denied check-in saying they do not have any association with OYO.

In order to accommodate my guest, I tried booking another nearby hotel 'Hotel Sanskar' through OYO but this time I chose not to pay in advance, this hotel also denied check-in citing same reason of not having any association with OYO and again INR 109 was deducted by OYO for cancellation. At last, I had to book another hotel myself by directing reaching there (without OYO).

Since the hotel checkin in 'SPOT ON 37766 Hotel Aastha
was not denied, I have contacted OYO customer support 5-7 times for refunding my money but no success so far, its been close to 4 months. The last complaint ticket no is '16681445' as on 15 June 2019.

Before writing this complaint, today also I tried reaching oyo support team twice and they kept me on hold saying they will connect me to the escalation manager but the line got abruptly disconnected after being on hold for 8-10 minutes twice. Further, I did not receive any call back. I also submitted a complaint today on OYO website (helpdesk) but did not receive any acknowledgement over email or call.

Can you please help me getting my money refunded back to my account?

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Oct 19, 2019

Complaint marked as Resolved

After posting here, I got a call almost after 2 months. They asked the account details for refund..I provided the same day.. they credited the refund amount that day only..It took me 6 months to get my money back...One lesson I got.. never pay in advance

OYO Rooms customer support has been notified about the posted complaint.

Sep 09, 2019

Updated by Aniket Kapoor As of today, I have not received any call from OYO team or my refund..quite dissatisfied.

Verified Support

Oct 05, 2019

OYO Rooms Customer Care's response We are getting it checked.

Oct 07, 2019

Updated by Aniket Kapoor yeah.. I look forward to hearing from you. I have also contacted OYO support at the email address " [protected]@oyorooms.com" copying the CEO and COO as well on Sep 9 and followed up on Sep 17, but didnt receive any response.

Verified Support

Oct 19, 2019

OYO Rooms Customer Care's response We apologize for the inconvenience faced by you. Our team looked into this and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.