Oyo Rooms — Regarding booking refund

I made a booking on 11th Jan at the hotel Vardhan House 80047 through OYO rooms. The hotel cancelled my booking and I asked for a refund. As per the guy, the booking was initiated but I did not receive the money until 18th January 2022. I called the customer care and the executive said that he has initiated the refund now and asked me to stay online and the call was disconnected after 20 mins. I had to repeat the same process and even this time the same thing happened. I repeated the same process for 4-5 times and until now I haven't received my refund. This is the kind of service provided by OYO rooms in India.