[Resolved] Oyo Rooms — Regarding mismanagement in room booking
Dehradun, Uttarakhand, India
With reference to our booking hotel at goa from 21st March 2016 to 25th March 2016.in this regard we have spoke to ur customer care officer Mr. Akash for mismanagement in the hotel booking at goa and told him to raise for refund the amount. But till date we haven't recieved any reply.details are as follows customer care executive booked 1st 2 days (I. E. From 21st March 2016 to 23rd March 2016 at shiva resorts near calungute beach.but the same time for next two days I told to book hotel near bag beach (radissonhotelradissonhotel near)but he has booked hotel from 23rd Jan 2016 to 25th Jan 2016. And when I have booked 2 days in march why should I have booked for Jan even I have clearly told for 23rd March to 25th March 2016 if open the voice record. So it is the mismanagement of your executive so kindly refund my booking amount as earliest.
Pls look into the matter carefully.
Complaint marked as Resolved
[Mar 30, 2016] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Mar 31, 2016
Dear Sujeet, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Request you to please share the booking ID and our guest support team will surely get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. Team OYO
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