[Resolved]  Oyo Rooms — regarding my last stay in oyo rooms

Hi team,

Regarding my last stay in oyo rooms which i booked my stay in chinnamon homestay booking id - pvrt5301. I had a stay at the hotel from 20/07/2019 to 21/07/2019.

We faced multiple issues in our stay and it was a pathetic stay. Following are the list of troubles faced in the stay-
-the attended came 1.5 hrs after we reached and called him. We were waiting in rain.
-there was no electricity. Whole night we suffered without electricity.
-there was no wifi, no tv recharge.
-insects were there. No precautions were there.
-nobody was there to attend and no security. As the location was in middle of jungle and that was elephant roaming area.
-washrooms were dirty, the commode was broken and there was a leakage in commode.

Many more which can't be described. The stay was very pathetic and whole night we were praying to god that night passes smoothly.
It was a very worst experience.

I want refund for the stay as it was not worth it. Whatever was mentioned while booking was not fulfilled. There was network connectivity issue else i would have complained at that time only. Kindly do the needful as i don't want loose trust from oyo rooms.

Regards,
Mehul raj
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Sep 7, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2019
OYO Rooms Customer Care's response
Dear Guest, We really apologize for the disappointing experience. Our relevant team will connect with you soon.

Regards
Team OYO
Verified Support
Jul 28, 2019
OYO Rooms Customer Care's response
Our concern team looked into the concern and the needful has been done from our side. We have communicated by email, hope you acknowledge the same. Take this inconvenience as an exception. Let us know if you need any further assistance.

Regards
Team OYO
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