[Resolved]  Oyo Rooms — regarding oyo booking

My booking i'd tykc9683
Before booking hotel we spoke with mr. Rajesh while booking the property (Green valley residency). We conformed our booking after getting the assurance of the elevator facility in the property. We were surprised to find the elevator is not equipped and had to suffer lot of inconvenience. Telephonic conversation with pamela, she apologized & assured of shifting to the property equipped with elevator as one of our persons was disabled and hence we were particular about the elevator availability in the property. After the assurance of pamela about shifting at no extra cost, we drove 35 kms and checked in the property slv royal inn. After checking in the receptionist called us and informed that the amount is not yet transferred.

I am not ready to pay the extra amount if any, as we have suffered lot of inconvenience due to the wrong assurance from your end.
We had sent call recordings to oyo, till today we did not received any aknowledge from oyo, it is very inconvenience to our disabled person.

Oyo customer care services persons are not responding to us and everytime we need to explain them same issues but no outcome.
Ph: [protected]
Email : [protected]@gmail.com
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Nov 25, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2019
OYO Rooms Customer Care's response
We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you at the earliest.~Dona
Verified Support
Oct 22, 2019
OYO Rooms Customer Care's response
Our team looked into this and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.
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