[Resolved]  Oyo Rooms — regarding oyo customer care (who used to pick calls).

Address:

Ranchi, Jharkhand, 834008

If one wants to register complaint against the misconduct and inefficiency of customer care.
They must share their employee id with customer as since saying their name (For ex. Rajendra prasad) is not considered to be the proper identity of customer care (Who used to respond us).

There are several instances with oyo customer care when they are unable to resolve an issue regarding booking in oyo hotels, it makes customer helpless when they don't get a check-in as per their booking id (Even when online payment is done).
Most of the time they put your call on hold (And assuring that they merge it after) by making an call to their senior official; but this never happened.

There must be some unique id for customer care,
So one can complaint against them.
Giving satisfaction feedback rating in terms of call by pressing 1 (Yes) or 2 (No) simply makes no impact in their service providing (Or customer dealing) attitude.