OYO Rooms — regarding oyo rooms

 
1 Review
 Ashis Kumar Kar Mohapatra on Jun 10, 2019
I had made a booking in OYO 22232 Hotel continental & Lodge in Kolkata with booking id LJZC9153, 8/6/19 1:30 am checkin and 9/6/19 12:00 pm checkout. I had reach at kolkata on 1:45 am and call 3 times for the hotel address but no one had received the call. Any way I had take help of the local people to find out the hotel at 2:32 am. If they will allow me to park the vehicle then they told me to checkout at 8 am positively instead of 12 pm otherwise take another hotel. The online booking price is Rs.800 for 2 adults but they told me that the amount is Rs.999 for 2 adults and force me to cancel the booking. They cannot give me any hotel bill against Rs.999 they told that it will charge 12% extra for GST. There is no towel in the room. The room was not clean well. There dealings with the customer are very rough and bad. So kindly take these issues seriously for smoothly running business in future.

Complaint Status


[Jun 10, 2019] OYO Rooms customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    78%
    Complaints
    2571
    Pending
    280
    Resolved
    1931
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO Rooms - regarding oyo rooms