Oyo Rooms — Regarding refund on cancellation.

This complaint is regarding the oyo hotel booking id CLLX8473 at O 82782 Gp Hotel, gali no 2, ward 24, Chandigarh. I had booked 3 rooms for 9 guests on 15th -16th Oct 2022 as we had HARYANA ADO exam on 16th Oct, 2022.I had made payment of Rs. 1727 through phonepe. On connecting with the hotel manager, he said that he cannot provide rooms at the price which oyo is offering. Thereby, I had cancelled the booking, but the refund money has gone into OYO rupee mode. Being a student, Rs 1727 is a big amount and I want the refund in my original payment mode in my bank account( i dont know when I'll make the next booking through oyo and tll then i dont want my money to be stuck). I tried to connect with oyo for many a times but there was no response. Please help me in getting the refund in my bank account.
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2022
OYO Rooms Customer Care's response
Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.Team Oyo
Dec 08, 2022
Updated by Sanvee2896
It's been more than a month and till now I have not received the refund to my original payment mode.
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