[Resolved] OYO Rooms — rejection of a reserved room

 
1 Review
India
 shaurya.shah9.ss on Dec 14, 2018
I had booked an oyo room thorugh trivago namely conought mews from 12-15 december 2018. Since the day of booking they would send me all sorts of welcome messages and loking forward to hosting me. Then on the day of arrival i also called up oyo rooms to giude me to the location any they did it. To my shock the guy at this hotel refused to give me a room since he told that oyo rooms did not inform him to keep the room booked at 1am night. Also on calling their call centre none of the attending persons had any idea of helping me but rather just hang up my call telling me that they would forward my call to some senior who did not pick my call around 3 times consecutively. Later at 3 am iget a call telling they had a room at someother place which was far from the place i booked and on reviewing online it was a third class hotel. Also rooms shown here online are not even near close to reality this is actually the biggest fraud. Beware people. Dont waste your time and money behind this horrendous service
Complaint marked as Resolved Jan 25, 2019

Complaint Status


[Dec 14, 2018] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Dec 15, 2018
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
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    OYO Rooms - rejection of a reserved room