[Resolved] Oyo Rooms — request for refund amount with penalty

[Resolved] Oyo Rooms — request for refund amount with penalty

D Diveshgoel from Delhi, Delhi

My registered mobile number is [protected] and i have book a room by oyo app in shimla for check in dated 15/06/2019 one night, oyo has been confirm the booking in hotel lalji shimla, i receive a massage from oyo on 15/06/2019 at 12 pm for change my booking from lal ji to hotel howard shimla, i reached in shilma at 2.30 p. M.in hotel howard, but no any room book for my name, i was very tired, so me and my family was vary disturb and i take a room in other hotel in rs. 5000/- per day, i was pay to oyo rs.885/- in advance for book the room on 14/06/2019, now i want to refund my money 885 and extra rs. 2000/- paid by me in hotel due to oyo. I have been already complaint by phone on 17/06/2019 case id in 16752984 but nobody response by you its too same of oyo please give me my refund amount immediately. Thanks Divesh goel (Advocate) Mob - [protected] Was this information helpful? No (0) Yes (0)
Jul 27, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly share the requisite booking details with us. Verified Support Jun 26, 2019 OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. This isn't the experience we want for our guests. Kindly share the requisite details with us.
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Comments

Abhishek31

from Kota, Rajasthan

Package ID- GFDU5930 Package is Third Class...I have Complaint For Himanshu From Delhi..and Team OYO.and Complaint againt at Consumer Court...

Aniket Bodas

from Mumbai, Maharashtra

I had booked a room by Oyo application and did online. Payment was accepted and room was also booked for 16 June 2019.After I reached hotel on the same date the hotel staff did not allowed me to stay claiming they don't accept online payments.I called on Oyo consumer care but still I have not received my refund.

OYO Rooms Customer Care's response, Jun 26, 2019

Verified Support

We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. This isn't the experience we want for our guests. Kindly share the requisite details with us.