Oyo Rooms — request for refund, which was tricked by oyo or some kind of fraud

Address:Sugar Rosh, Beltola Tiniali Guwahati
Website:OYO

Today i booked a hotel through oyo app in guwahati beltola, and soon as i booked, one guy saying he's from oyo helpline call me up and said that if i make payment through online before arriving hotel then he'll get me a discount of 20%, i refused at first and told him i'll pay only at the hotel but he keep on forcing me and gave me a upi ([protected]@ybl) address which he told me to transfer, so i transfered through g-pay (Receipt attached) id - [protected]. After a few mins later he call up again and said the money is gone to another gateway and refund is in process within 1 hour but in order to get the refund i have to pay the same amount again to another upi address which i refused and as soon i reached the hotel it was so horrible, and the place was not even a hotel it was an inn with only 3 rooms that too toilet not attached. God knows how did oyo manage to take those rooms under oyo.
We immediately leave the room and checked in booking.com to a better one.
Now this guy claiming to from oyo said that he will not return the money unless i checked in oyo and pay the amount or i have to pay gst and cancellation fees 2271/-.
Now tell me oyo what is this behaviour whom do i have to trust.
Kindly do as needful
+2 photos
Was this information helpful?
No (0)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information