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Oyo Rooms — Room assignment

Hi. good day .
sorry to bother you but im having a problem .
I booked this certain room right . and now I've been here 2 hours earlier than checkin . they have multiple rooms of the same kind and I don't understand why don't let me pick a room that's the same room I booked.
am I not allowed to pick a room since I was here first?
they said whoever booked first, the system gets to pick the room they will be. I find that to be very unfair. the person who is here first no matter who booked ahead, should be able to pick a room first.

can you pls tell them to re assign me to a different room location. its the same room category anyways...

im really having a hard time these past few days and all I've been desiring is to have a room with at least a nice view or location.. not a room beside a water tank? im so sad why god can't just give me a freaking break...
could you pls help me out. they told me if I ask you, they would be able to change it, , , .

hope you can my situation...

Property Name : Capital O 492 Sunset View Ridge Residences
Address : 19 Gulf View Horizon, Suello Village, Baguio.

Booking ID : D9MZ4403

Customer Name : Jamie Brojan

Room Booked : Philippine Deluxe Double

will wait for your response.
thank you for your time.
cheers.
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