Oyo Rooms — room cancellation charges for unconfirmed rooms

Booking id rgje 1408
I requested a modification in booking however i was charged for cancellation.
Moreover, i already had done a fresh booking for 5 may and requested the change in the booking id rgje 1408. Interestingly the hotel did not confirm or accept any bookings from oyo. The rooms were not ready at the hotel. How can oyo collect payment for the bookings unconfirmed by the hotel and also charge for cancellation despite the fact that the guest had made full payment and also reported at the hotel on the day of the booking?