[Resolved] Oyo Rooms — room not available after the confirmation and refund also not received | |||||
I have booked 02bhk mashobra agst id yidc[protected] may-18 and after i called that number [protected] he is saying that hotel is under renovation and i again called mr. Rahul [protected] and he also replied that no one picking up the phone please cancelled your booking and i will get the refund without any cancelation charges and i cancelled this booking within 15 minutes at 11:53 pm and that time i am with my family and i also asked from mr raul please book another room he replied we donot have rooms. So please look in to the matter and refund the amount of inr-2398.00 agst cancelation number yidc6819 if not i have also another option to get. Vivek verma [protected] Was this information helpful? | |||||
Jun 29, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 28, 2018 OYO Rooms Customer Care's response Dear Guest, We understand the terrible experience that you had to go through. A disappointed guest is not what we want for us. We're extremely apologetic about this. Please allow us time. We'll soon come up with the resolution. Regards Team OYO Verified Support May 29, 2018 OYO Rooms Customer Care's response Dear Guest, Our team tried to connect with you regarding your concern assuring for your future stays but there was no answer from your end. We've sent you an email informing the initiation of the refund. We ask for your forgiveness again for the hassle caused to you. If there is anything else that needs to be addressed, please feel free to reach out to us. Regards Team OYO | |||||
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We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.
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Team OYO