OYO Rooms — room not available that I booked, forced to take higher price room
Mangalore, Dakshina Kannada District, Karnataka, India
ShSharmamit403 on Jun 8, 2019
I booked a deluxe room . booking id is ZRUW3180 which costs me ₹1306, and messages were coming like "your Oyo booking has been confirmed". But when I reached hotel, The hotel receptionist told me there is no deluxe room vacant in this hotel, only suite rooms are available which will cost you ₹2587. Kindly contact Oyo.
So I called Oyo for assistance . I have made 4 calls to customer care but no solution has been provided by customer service.. even they cut my call everytime . So I was forced to take higher price room.
Which I felt that Oyo has some looting scheme . Kindly process my request. I am uninstalling this oyo ( looting) app.
[Jun 16, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Jun 18, 2019
We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.
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