OYO Rooms — room not available that I booked, forced to take higher price room

 
1 Review
Mangalore, Dakshina Kannada District, Karnataka, India
 Sharmamit403 on Jun 8, 2019
I booked a deluxe room . booking id is ZRUW3180 which costs me ₹1306, and messages were coming like "your Oyo booking has been confirmed". But when I reached hotel, The hotel receptionist told me there is no deluxe room vacant in this hotel, only suite rooms are available which will cost you ₹2587. Kindly contact Oyo.
So I called Oyo for assistance . I have made 4 calls to customer care but no solution has been provided by customer service.. even they cut my call everytime . So I was forced to take higher price room.
Which I felt that Oyo has some looting scheme . Kindly process my request. I am uninstalling this oyo ( looting) app.

Complaint Status


[Jun 16, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Jun 18, 2019
Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    78%
    Complaints
    2521
    Pending
    281
    Resolved
    1888
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO Rooms - room not available that I booked, forced to take higher price room