[Resolved]  Oyo Rooms — Room not provided upon confirmed booking

Website:

www.oyorooms.com

I have booked an Oyo room (ref no. ACBT9134) on[protected]. I received booking confirmation through email as well as message. But when went to the hotel Abinand Grand to check in, I was surprised to know that there are no rooms available. The hotel management denied to provide any room. When shown the booking confirmation, they said "we dont care about it, we dont have rooms, we are sorry. pls talk to OYO". Then I called the OYO rooms contact center, and explained my problem. They attended the call and kept the call on hold for 20mins without providing any solution. I called again the same oyo contact center, and I was told that there is some issue, and they said they will provide me another room in Mourya Inn and will send the confirmation. I waited for 30mins but no confirmation was received. I called them again for 3rd time, they said, they are working on it and will provide some solution soon. I neither got any room, nor any solution. I was waiting in the waiting area with my family and kid for around 1 and half hours in search of a room from oyo, but failed. I have had a very bad experience with oyo. The promises are not met, the complaints are not attended.