[Resolved]  Oyo Rooms — Rooms not available even after pre booking & paying in advance.

Website:

oyorooms.com

It was 5th september when i along with my friends decided to visit Goa to spend some time with friends after long tiresome office routine.. just to avoid any last minute rush and ensure hotel booking we had pre- booked 2 rooms from OYO rooms booking ID (IGVY6589). booked and paid in advanced we were relaxed that everything is going gud.
5th morning we reached Goa, and hired a car for local travel, since all o[censored]s had earlier been to goa, finding the hotel location was not a difficult task. within 20mins we reached near the hotel locality (near calangute ). now since the exact hotel name was not given we called the hotel to seek their help in finding the address.
Tring tring.. the hotel manager picks the call. as soon as we asked him for the address, COMES THE SURPRISE saying his bookings are full and cant provide us any. and asks us to call Oyo customer care and sort out the issue.
AND THE STORY BEGINS...

the next moment we start calling oyo customer care and as usual we were kept on waiting for a long time. after 20-30 mins of calling with multiple executive (since the moment the excutive thinks he is not able to resolve the problem he simply disconnects the line and we have start with a fresh innings with a new executive). At last one of the executive guides us to a new hotel La Flamingo (after navigating us through a long root almost 7-8 kms. whereas the exact distance between both the hotel is just 2km). nevertheless still everybody was atleast happy that we got a place for shelter, but the joy didnt last for long coz the the hotel manager who first agreed to give the room then denies saying he has no vaccancy for us and we have to sort out things with OYO again.

tring tring... the Oyo customer call session starts again.. and this time its a test match... almost one and half hour struggle in explaining the situations to multiple people again. there is no solution. Oyo was neither in a position to return the money immediately (4-5 day time was mentioned for refund process) nor they were able to provide us the room. after a long tiresome session comes in the hotel manager again saying he would avail us 2 rooms which are currently under AC repairs and can hand over to us in an hour. this indeed was a great achievement for us. finally we got accomodation for the day..

WAIT !!! THE STORY DOESN'T END HERE... LOT MORE TO COME.

next morning... lying in the bed after the great innings we had the other day. Got a call from hotel manager that i have to immediately meet him for some issue. wen t down stairs and found my self in deeper ... the manager has a call for me from his senior person sitting in delhi.. he starts with the words that i have being fooling them since last day by providing wrong booking ID and he can put us behind the bars for this... shocked by his statement i had no clue what is happening and what to answer.. after explaining the whole story he says you have to check-out right away and also pay extra tarrif. Tring Tring...the customer care loop starts again.. and this time it was more misarable. he put my call on hold for 45 MINS... and in the mean time i was even connected to 2 other oyo customers (cross connections in phone line) who started explaining me their issues.. the call are still on from other friends phone.., after another hlf hour we came to conclusion that we will have to pay 1359 rs extra and can stay in the room (earlier the hotel manger was asking for 5000 rs). with no other option in hand we had to pay the extra money for shelter.

Now after all the chaos i receive new messages from oyo that they have cancelled our booking from La flamingo and have transfered it to a new hotel Jessica Lavish (8 -10 km far from the current location)

we decided to stay at the current location since we had no guts to accept a new challenge and surprises any more.
and i was receiving repetative msgs from oyo .. with different direction once it was we have confirmed your stay at la flamingo and the other moment at Jessica.

got these msgs until i checked out and in fact even when i left Goa..

GREAT GOING OYO... hats off to your service.


Summary !!!


booking ID (IGVY6589)
Date of checkin : 5 September
Date of Check out : 7 September
Name of Hotel Booked : Name was not available : address (near Just lobos café 60 meters ahead calangute)
Total tariff : 3637 INR (all amount paid in advance on 1st September)

No of hotels oyo booked or asked us to Visit : 3
1) off Just Lobos (initially booked)
2) La flamingo (Calangute- place where we stayed )
3) Jessica Lavish (Calangute)

Finally stayed at La flamingo. Who charged us more 1359 INR extra as per there rate. Whereas it was not at all our fault still we had to pay it.

Attached are the scan Copies of bill, images of phone calls/ total call duration. Attached all the mail communication & messages.

I was receiving booking confirmation messages even after I had checked out.

I all

Loss of time
Loss of Money in calls & Petrol
& harassment