[Resolved] Oyo Rooms — rooms was not available in hotels

rahul raja Bundela

from Mundi, Madhya Pradesh

Address:	Puri, Odisha
Website:	752001

I am sharing my terrible experience with booking experience with oyo rooms. I was searching for a hotel with a family room in puri because we are six adults and 2 small kid. I found hotel baikuntha palace on tripadvisor. Reading reviews about hotel and specially ignoring the reviews regarding rude and unprofessional behavior of hotel staff. When i reached in hotel for checkin rooms was not available and staff's behavior is worst. According to staff our booking was cancelled by oyo we had suffered with family all the night. Oyo's customer care was not attending our call
My oyo booking id is :- rgvt1652

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Feb 7, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2018

OYO Rooms Customer Care's response Hello Rahul,

We apologize for the trouble you had to go through. We're getting this checked from our end.

Regards
Team OYO

Verified Support

Jan 07, 2018

OYO Rooms Customer Care's response Dear Rahul
We again apologize for the inconvenience that you had to go through. Our team contacted you and informed you that we have ensured regular checks at the property. We accept that no apology would suffice to the disappointment and for the same, we assure you such instances will not be repeated. You can let us know for any future booking assistance over our e-mail id that has been shared with you and we'll make sure you have a comfortable stay with us.

Regards
Team OYO