[Resolved]  Oyo Rooms — scamming & not refunding amount more than 2 months now

Address:	AL-1-B-34, Street Number 16, AL Block(Newtown), Action Area I, Newtown, Kolkata, West Bengal 700156
Website:	www.oyorooms.com

I have booked oyo townhouse 209 habitat hotel from 15th march till 22nd march 2020 for 7 days through oyo mobile app. I made the payment of 12813/- inr through my debit card at the hotel on 15th march 2020. After that on the same day they cancelled my booking in my oyo mobile app & they did not let me to check in. They said my amount will be refunded within 7-14 working days. I again made new booking & paid more than my previous amount for the stay. Now its more than 2 months but they are not refunding my amount. I called their customer service more than 50 times & they are saying the same thing everyday that someone will call me back within 48 hours & will help me, but no one is calling me back & not refunding my money 12813/- inr. I sent more than 15 emails but they are not responding. Their accounts department don't pick up the calls & their customer service are not willing to help. At this time they blocked my money 12813/- inr & not willing to refund me back even after 2 months. Their customer service or the hotel is not helping me anymore. Kindly help & please let me get my money back at this tough situation as the amount is not small. Thanks.
Booking id: gyou5063
My contact number: [protected]
My email: nevan. [protected]@gmail.com