Oyo Rooms — scamming & not refunding amount more than 2 months now
AL-1-B-34, Street Number 16, AL Block(Newtown), Action Area I, Newtown, Kolkata, West Bengal 700156, India
NNevan on May 18, 2020
I have booked oyo townhouse 209 habitat hotel from 15th march till 22nd march 2020 for 7 days through oyo mobile app. I made the payment of 12813/- inr through my debit card at the hotel on 15th march 2020. After that on the same day they cancelled my booking in my oyo mobile app & they did not let me to check in. They said my amount will be refunded within 7-14 working days. I again made new booking & paid more than my previous amount for the stay. Now its more than 2 months but they are not refunding my amount. I called their customer service more than 50 times & they are saying the same thing everyday that someone will call me back within 48 hours & will help me, but no one is calling me back & not refunding my money 12813/- inr. I sent more than 15 emails but they are not responding. Their accounts department don't pick up the calls & their customer service are not willing to help. At this time they blocked my money 12813/- inr & not willing to refund me back even after 2 months. Their customer service or the hotel is not helping me anymore. Kindly help & please let me get my money back at this tough situation as the amount is not small. Thanks.
Booking id: gyou5063
My contact number: [protected]
My email: nevan. [protected]@gmail.com
[May 19, 2020] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response May 19, 2020
Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Joy
Verified SupportOYO Rooms Customer Care's response May 28, 2020
Hi, we are sorry for the inconvenience caused. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance. ~Bella
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