[Resolved]  Oyo Rooms — security and policy issues with oyo stay.

As i couldn't reach out to you over the phone, i'd like to write my concerns to you here.

I booked a room on 14th september 2019 in the hotel: 'oyo 1722 hotel howard' with booking id: 'zkbc2483'. I checked-in on 15th september and checked-out on 16th september. I faced the following listed issues.

1. When i reached the hotel, the hotel manager first asked me to pay the booking amount (Inr 1190) as it was "pay at hotel".in the oyo app, it clearly showed that the hotel accepts cards but the manager denied to accept cards. He offered me an alternate by paying inr 500 in cash right now and the rest at the time of check-out, by card. At the time of checkout, the manager again denied and asked me to pay only by cash. Also, i offered to pay the amount online on the oyo app but he in return, told me that it will not be accepted and had i done the advance payment in the first place, he would have not given me the room and would have denied the check-in. He insisted me to pay only in cash. I also bought blue wizard membership in this booking which i got nowhere.
2. I booked a 3x delux room but the room offered was pathetic in condition and not up to the oyo wizard standards. It was unacceptably unhygienic. The bathroom was not clean at all and it had bathroom flies all over. I asked to change the room and he showed me 2 other options which were even more pathetic. The room images shown in the oyo app and the actual room were way too different and it was not as promised by the oyo policies. Therefore, i reached out to you guys (Oyo assist) and raised my concern and all i heard is "kindly hold the line. We'll get back to you after talking to the property manager" and after holding for 10-15 mins, the call was hung up. This happened 5 times that day and i had to wait at the hotel reception for over 2 hours in the hope of any positive response. Finally, when i was tired of calling you guys, i was left with no option other than staying in that pathetic room. Over the night, i also experienced bedbugs and leeches in the room. My stomach was all bitten by bedbugs. This is just not acceptable.

3. The biggest and most horrifying concern of all: i stayed in the very hotel i booked in the oyo app and for the same booking id but i got a notification on the oyo app that i never showed up. This simply means that i was not at the hotel and oyo holds no responsibility for my stay. I don't understand how is this possible when oyo very promptly says on their app: "100% fully controlled by oyo". This is a big security issue. I went to that hotel because of the trust i had on oyo. It was also mentioned that my stay is secured by some agency. I really don't understand what kind of security is this. God forbids, if anything happened to me during the time of my stay, who would be responsible? Also, i now doubt if oyo performs any regular property checks as written in the policies.

I've been trying to reach out to you guys for the last 3 days but i've not received any kind of positive response expect that "we apologize for the inconvenience caused". Is that what you mean by saying "we will do our best to ensure that you never have a less than awesome experience with us"?
I've been using oyo for many years but i believe that oyo can't be trusted anymore.

I demand a high escalation to this issue and a satisfactory response from you. This kind of service is just not acceptable from a brand like oyo.