[Resolved]  Oyo Rooms — sharing the worst experience we had with oyo

Address:

605001

Hello oyo team,

Greetings from mr arunkumar govindaraj. We are completely upset with the poorest to poorest service provided to us by your team. I want to gist the events happened in order to understand the agony we had undergone yesterday.
We are 19 members adult with 6 kids less than 5 years of age.
Out of the 19 adult, 6 are above 55 years of age out of which 2 persons are physically handicapped.
Since oyo is a esteemed organisation we want to book rooms through oyo and contacted the customer care and they provide us a number of your person on may first week.
May first week
Myself and mrs sangeetha coordinated with your team member mr. Ganesh and he was so kind in booking the rooms and he did his best.

Our itenary are as follows.
Rooms at calcutta
Oyo 7326 hotel penguin
Booking id - aspu7106

Rooms at gangtok
Oyo 6609 sikkim le green
Booking id: rjnk0598

Rooms at darjeeling
Oyo 29777 hotel aliment
Booking id: bcug7034

He blocked the rooms and requested us to pay an amount of rs.95000 and we have paid it through online transfer. (Details attached)

We dropped down in calcutta and the rooms we occupied had no issues.

From calcutta to siliguri, we traveled in train and we reached siliguri at 11.30 in the morning. We booked a local cab and we rushed to gangtok to have sight seeing at the earliest so that our days wont be wasted.

In gangtok there is a local rule that outside cabs cannot go, so our cab driver dropped us at a place called devolire car stand and we booked another cab to reach the destination. We called the room person where he shocked us by saying that the property is no longer tied up with oyo, the rooms are filled u don't come. We tried calling mr. Ganesh and he assured there is no such issues and we will confirm the occupancy shortly. The cab driver left us and we were in roads with the luggage from 6.45. We were keep on calling them and they confirmed that there are some issues with oyo so we cannot get you that room, so we will shortly find some other room. We agreed to what your team advised us. Till 8 in the extreme cold with kids and adults we were standing on road and your person confirmed us 7 rooms at hotel chitrakoot. Local taxi person closed the shed and went, and we tried to get the local people help and with their extreme support with luggage and kids we moved to hotel chitrakoot. We got down and we took all the luggages and sent the taxi drivers who came for help. We reached hotel chitrakoot around 9.30 p. M.
. When we entered hotel chitrakoot again we were denied rooms. We really dont know what to do. All the rooms were closed. Our kids were crying for food and again your team members were saying wait for 10 minutes your rooms are confirmed. But the receptionist denied saying we have 48 rooms and all are booked. Even we said kindly provide us any room they again made us wait for 1 hour. We got the room only at 11.15. By the time we got our room all the hotels were closed. You people have literally made us beg for food. We requested a hotel where they provided us the foods that were not used by their customers. Again from hotel chitrakoot to tulip residency with one cab which we got. We made 6 rounds for the travel. You people have spoiled our entire mood of enjoying the trip. The rooms you have provide in tulip residency was reaaly worst, only 3 heaters were working out of 9 and rooms were very small were only a single person can accommodate.
All of the above your people asking us to pay for the rooms, in which my payment if 40000 will be refunded in a week time.

What your so called esteemed organised going to do for the agony we all had underwent.

My questions to you

1. I paid 40000 a week before my travel. It is your responsibility to confirm with the rooms and provided me the confirm booking id.
Under what basis without getting the confirmation from the hotel u provided us the confirm booking id?

2. On what basis u booked the second room and why you people made us suffer in hotel chitrakoot.

Regards,
Arunkumar govindaraj
Pondicherry
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