[Resolved]  Oyo Rooms — still awaiting my refund against cancellation of hotel against booking id: yarh5640

Address:Mumbai City, Maharashtra, 400071

Hi,
I had booked a hotel with oyo rooms in sept under booking id: yarh5640 however, on 19th nov'18 i had cancelled my hotel booking.
Its been almost 25 days but i haven't refunded my money of rs 4291/-.

I have received a reference number for this refund payment (Case id[protected] but it is not helpful..

I have been following-up with their customer service team @ [protected], however they have been very unprofessional

Kindly help

Regards,
Neeraj agarwal [protected]
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Jan 14, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
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