[Resolved] Oyo Rooms — Sub-standard room at OYO hotel in Puri

Veeresh2407

from Darwha, Maharashtra

Address:

Puri, Odisha, 440025

I had booked the OYO rooms at 058 Light house Puri MA65 Baliapanda, Puri under booking ID No.PJTM8217 from 10.3.2017 to 13.03.2017. The name of the hotel is Annapurna Inn. The room was sub-standard and the quality of the service was very very poor. There was no electricity in the hotel in the night of 11.3.2017 and 12.3.2017. The back up generator was also started very late, after a gap of around 4-5 hours. The bedding was very bad. The room was
very damp and proper facilities were not made available. The staff is very rude and the overall services was very very poor. The overall standard was poor and the hotel is not worth calling a OYO hotel. The standard of the hotel belies the OYO standards. I would request a refund of the high charges I have paid for the above hotel for 3 days.

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Apr 30, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2017

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Mar 30, 2017

OYO Rooms Customer Care's response Dear Guest,
We believe our team contacted you regarding your concern and was able to help.Do let us know if you need any other assistance. We're always here to help.

Regards
Team OYO