[Resolved] Oyo Rooms — taking booking on a under construction property hotel which was not open

Sarkar Vesper

from Kolkata, West Bengal

Address:

73/M, S.K.SARANI, KALABAGAN, PO+PS- NIMTA,, NORTH DUMDUM, Kolkata, West Bengal, 700028

I booked a property near teghoria and the hotel confirmed this as well. once we reached there we found out that workers are still working and that property is still not open. someone named Pratyush came to us and after that he will accommodate ask on a different property at least 3 kilometres away and it will charge us more. Binita Chatterjee called us and gave the same option. She told us to cancel and then asked us to book other hotel as if that is a solution. They did not helped us anyway yet.

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Jun 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Apr 30, 2019

OYO Rooms Customer Care's response We at OYO are all ears for your concern and we really apologize for the trouble caused. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance

Verified Support

Apr 30, 2019

OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful resolution. Our team addressed the concern with diligence and your feedback has been registered with us. Do reach out to us for any assistance in future