[Resolved]  Oyo Rooms — terrible stay at luxury residency, dashrath puri, new delhi (booking id-14384

Address:

Chandigarh, Punjab, 160017

Sir,
I had booked a hotel at luxury residency, dashrath puri, new delhi (Pnr: [protected] booking id: nh[protected] oyo-14384) booked from my cell no-[protected]). I wish to submit my complaint as first time i have ever experienced. First of all the address was incorrect the same can be compared from the visiting card of hotel i. E mahavir enclave was mentioned in the invoice alongwith vijay enclave due to which i went on the opposite direction of the hotel. Direct phone number of the hotel was not mentioned on the invoice. Services was improper since the order placed by staff always takes more than 20 minutes and also the food was not hygienic. I was shocked when the tv, ac and other electric socket were disconnected after 2300hrs (Except fan and lights) due to which i cannot even use my laptop and even charge my phones. The matter was taken with oyo staff (Ms aparna (Who had not handled the situation in a right manner) and mr vivek (Due to his efforts the power supply was again connected)) and then after an hour the power was connected for ac and tv. I wish to highlight that there was no table and chair provided in the room even gyeser was not working. I was allotted room no-201 at 4th floor, even at that height ants can be seen in the room. Even the bedsheet was not in good condition and not properly cleaned. As per the the menu card some complementary refreshment was to be provided, but i was charged for everything, that also on very higher side. Please don't cheat people by advising to stay at such hotel at such price. Totally not worthful.
Regards