[Resolved]  Oyo Rooms — threat /misbehaviour during stay.

Address:

Varanasi, Uttar Pradesh

Good day.

I want to make a complaint against booking id no. Nhpr4560.
On 23rd may 2019 i booked for another hotel with booking id: xnmh4972 (Hotel divya varanasi), upon arrival to hotel they refused to give room as they had mentainence going on. After that i informed oyo customer care about issue. They suggested to shift me to other hotel g s residency with booking id nhpr4560. Upon arrival they gave me a room and asked me to hold for payment durind chekin i got call from oyo representative to pay online to get refund of previous cancellation. So i paid online, and after payment i informed hotel representative about payment. Since then this guy called himself owner (Mr. Mahesh) started yelling and forced to cancel booking and pay them directly. As i was staying with my partner i felt atmosphere dangerous so i called up oyo and cancelled that time amount was inr 1620. And stayed as per his instructions for my and my paetners safety.
Due to fear i checked out early and this guy demanded for inr 2220 as hotel room tarrif. I kept cool and paid him finally inr 1920 that too by card for my side proof.
I complained oyo regarding this but representative on call could not understand my issue and they generated a refund that is also still not approved.
I only would like to request not keep such a cheater hotels in your booking site and please try to return my booking amount inr 1620 as i am loosing from both the side. I have put my remarks on google review also.
Please do the needful.

Regards.

Mrityunjay singh.
Contact no.: [protected]