[Resolved]  Oyo Rooms — unfit to consider that as an oyo room

Address:

Hyderabad, Andhra Pradesh, 500088

I had checked in to an oyo room in corpo suits which gave me the worst experience ever in my life.. Coming to room it is not at all clean and no one cares too.. Second thing as soon as i went in to the room i saw the condition of the room i didnt like it so i asked them any other room they said they didn't have, i said i didnt like i am going to cancel as i didnt get the feel that i am in a oyo room.. As soon as i cancelled my booking, one of the room maintenance boy came and directly told "samaan leke bahar chal" to me which means he asked me to get out of the room.. I paid 200 in cash and they kept 200 with them saying i will take that as cancellation fee.. I was travelling all day searched for the nearest oyo which resulted in giving a negative impression on oyo.. When i was submitting my id proof of my friend the guy who was checked my friend's (Girl) id and started commenting on hey in his mother tongue.. I recorded that and made it translated.. Do you know what he said 'orissa ki ladki ko pataka laya maze lene dekh" he was literally abusing me and the girl beside me.. How awkward it will be for me.. People who work in dhaaba or lodges are working inside an oyo.. I felt a lodge would have atleast basic educated people who deal only on customer satisifaction.. I work in the same hospitality industry and got irritated seing all these.. I want an explanation for this and i want that 200 to be refunded in my wallet.. (Worst maintenance, rude behaviour with customer, dont't even know what hospitality service is this is not at all encouraged) the reason behind raising thnks complaint is superiors will know how well this property is getting maintained..