[Resolved]  Oyo Rooms — unpleasant experience with manager mr. sai at malkajgiri/hyderabad oyo

Hi,
Good afternoon,
I would like to register a complaint against a manager at malkajgiri, hyderabad oyo rooms. He mentioned his name as sai and refused to provide his complete name.

My brother-in-law booked 6 rooms for a function for my family from chennai, when my family arrived i took them to check in to the rooms on 11/10/2019. Following scenarios happened while checking in :-

1. Met rajendiran a gentlemen at reception and told about bookings and he took a tab and confirmed the booking and kept the room keys ready to handover it to me. Mr. Sai sitting aside in a chair rudely asked me to bring the family members to the reception, i understood his intention that he needs to verify the number of people staying, i asked my driver to bring them to the reception.

2. Even before they were at the reception mr. Sai said you have to make the payment now (Rude tone), else i will not check you people in to the rooms. I had to call my brother-in-law saying that the manager is asking for the payment and my brother-in-law said payment is not required as i have already made the payment. Mr. Sai spoke to my brother-in-law and he hung up and said ok will give the key to me is what he said.

3. After hanging the phone he again raised his voice saying. I asked you for the id proof and you did not give me, i was surprised with his way of double standard conversation with me. He did not ask me and rajendiran (Reception guy) confirmed it and he gave a weird look at him.

4. Then i gave 3 id proofs including my family members and then he gave me the keys.

Hotels should have good meet and greet with the customers, but i was totally disappointed with the manager mr. Sai with his customer service.

I hope this will be taken care at malkajgiri/hyderabad oyo and the customers going will not face such unpleasant issues with manager's.

Thanks and regards,
Suresh venkatesan
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Nov 21, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2019
OYO Rooms Customer Care's response
Hi Guest,

We are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your booking details so that we can look into your concern and assist you in a better manner.

Regards,
Team OYO
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