[Resolved]  Oyo Rooms — very rude treatment to customer

Address:Chennai, Tamil Nadu

To whom it may concern,

We booked oyo 9257 égmore on 20th april with check in 20th and check out 22nd. Although it costs us 2 nights charges, we did this because we would arrive chennai at 4.45am in the morning of 21st apr and we wanted to make sure that free room was already there for us. Shortly after the booking, we received confirmation from both booking.com and oyo via email. To note is that in oyo’s email, it wasn’t mentioned to confirm anything by customer.
Then we took the train and we arrived in front of the avenue where the hotel was located. Since we didn’t see any panel, we called the number mentioned in booking.com to know the address. And instead of giving us the address, a guy from call center said that the booking has been cancelled as they couldn’t contact us. Seriously? We provided our credit card info and hence we (Hotel & customers) were bound by certain t&c mentioned in booking.com. That was my understanding. And there was no light and only me and my boyfriend on the dark street in front of that avenue entrance. When i complaint to that guy, he asked me few more questions including my marital status and nationality. (All were done on the street via phone. Not even giving the address and inviting into the hotel). Once they realized that i’m a foreigner and unmarried, he said unmarried couple and international guests are not allowed in the compound. I was so surprised. I’ve been traveling around the world and i am being very aware of some laws such as shariah law, etc and some hotels which are complying that. But they do mention that fact in any booking website if they are professional enough. Now we are in front of that compound which we didn’t know where the hotel is and in the dark street where there is no one except us, then your staffs are telling me about those regulations.
Please be in my shoes and think carefully if it is the way you want to be treated when you travel. Tried to locate your hotel at that night as we wanted to talk face to face of all what happened. But a nice guy at the reception processed our check in.
However, i want the explanation and apology from a responsible person from management level and otherwise, i will complain this to india government of travel & tourism.

Hope you understand my feeling.

Thank you
Now we are staying at your hotel, because we
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May 25, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Apr 21, 2018
Updated by Thone Dri Ko
***Now we are staying at your hotel, because we tried to locate your hotel at that night as we wanted to talk face to face of all what happened. But a nice guy at the reception processed our check In.***

Revised due to some error in typing arrangement in original complaint.
Verified Support
Apr 21, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Apr 22, 2018
Updated by Thone Dri Ko
Cheaters!!! I’ve never such a shameless and irresponsible private company.
“Marked as resolved”? It’s totally lies.
P[censored]
Please avoid this hotel.
I’ll write the review on booking.com so that other travelers will not experience the same like I did.
Verified Support
Apr 23, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely apologetic to know this.Please share your booking details or contact number with us and we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Apr 23, 2018
Updated by Thone Dri Ko
I’ve told you already in comment session. My booking number is [protected] via booking.com.
You can contact me via my Email which you can trace from booking.com if you have my booking number.
I’m not going to share my contact info on this public site.

Thank You
Verified Support
Apr 24, 2018
OYO Rooms Customer Care's response
Dear Guest,
We are unable to trace your details. We request you to kindly drop us an email at [protected]@oyorooms.com with your booking details and contact number. Our team will get in touch with you regarding this.

Regards
Team OYO
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My booking ID is [protected] via booking.com.

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