Oyo Rooms — want my refund

Address:

Samta nagar, Sangli, Maharashtra, 416410

I booked a hotel on June 6 from OYO. The booking ID was Ksbl6723 and the
booking was at OYO 30548 Padma Cottages. I did full payment. But just
before my check in date. Your team cancelled my booking and shift it to
other hotel which was not same as i previously booked. I contacted OYO
customer executive several time some of your executives hanged phone on my
face I even talked to senior executives no real solution was provided. I
was told that similar type of hotel will be provided and the extra cost
will be beared by OYO. Next day your senior executive says we cannot modify
booking we will cancel your booking and book a different hotel. My original
booking was canceled and coupon that i redeem from flipkart was wasted.
Because of your poor customer services i had to cancel my trip. Your
Customer service is of no use. Doesn't respond to a any queries better.
Customer handling is worst. All i wanted was time to select a alternative.
OYO forcefully gave me hotel which was not same as my previous booking.
OYO said they will give me refund they haven't given me my refund