[Resolved] Oyo Rooms — what is original aadhar card?

SHILADITYA SWARNAKAR

Address:

Kolkata, West Bengal, 700065

I have been asked to produce my original aadhar card at the time of check in. I had a print out (Bw) of the same which was declared as invalid. As a result i wasn't able to check in, also my request for refund has been refused. I would like to know how this is justified since adhar is not supposed to have an original unlike voter card. I request you to look into the matter and initiate a refund as soon as possible

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Apr 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

OYO Rooms Customer Care's response Dear Guest, We are extremely sorry for the disappointing experience. Please share your booking ID details so that we can assist you further.

Regards
Team OYO