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[Resolved]  Oyo Rooms — worst experience in booking rooms via oyo rooms

I had booked a room in goa through oyo, for me and three of my friends and it was the worst experience of our lives. I will never recommend anybody to book rooms through oyo.

Day1: we reached goa and were trying to find the location of our oyo apartment, then we called up the number that was provided in the sms by oyo which stated that captain will host us but there was no one to host us. Somehow we reach to the location and again called them up and he informed us one that a care taker by the name of deven will receive us and help us in the check in process. We met deven he took only 2 luggage bags and said “ room no 304 main aajana “ we waited for him to come collect the other two bags but he did not come, so we walked up to the room carrying our own luggage. The first that we noticed was that the room was stinking, when asked for the air freshener deven replied you should have said earlier now it is not possible to bring air freshener. He them immediately started shutting the balcony doors and the curtains to switch on the ac, even after telling him not to do so he continued and also started saying "main ac chalu karega mera duty hai, main mera duty karega” despite of telling him the same thing thrice he was not ready to listen to us that’s when we told him we do not need his services and asked him to keep the keys to the room and leave, that’s when he said “ tumlog room ganda karega. Main chabhi nahi dega tumlog ko” also he raised his voice saying" ab main kya karta hu dekhlo tum log ke saath" this was very rude and not acceptable, the care taker was threatening us and that’s when we finally decided of not staying in that apartment. I got the contact number of mr. Ashish bajpai through a reference, who is the head of customer service at oyo, so i contacted him for the same issue, ashish was very helpful throughout the entire ordeal. Later the owner of the property came and asked deven to apologise for his mistake but deven did not listen to the owner (Vicky) but rather ran down stairs without apologizing. Simultaneously we were co-ordinating with ashish bajpai and his team member i. E. Roma and ashish kumar to provide us with an alternate solution. They provided us option for 2 other properties but both of them were far away from the beaches but still we visited one of the those property which was in nerul goa.
There was no one to receive us at the property we entered the premises and the doors were locked we contacted oyo team they gave us a password to unlock the door but that was also not working, we waited there for more than 15 minutes. All o[censored]s were too tired, fed up, irritated and were regretting why we booked rooms with oyo, as we reached at 1.30pm and it was 4.30pm we had not even checked in. The nerul, goa option also did not worked and finally the last option provided was oyo flagship 400 in calangute, goa. We thought the ordeal would end here and we can start enjoying our trip, but it was not the case as we entered we came to know here there is no parking space neither was there any valey parking so again we had to park the car in the public parking area which was highly unsafe since it was an open ground where even the buses were parked. The rooms were average but we had to manage since we were all tired and drained roaming around. Our first day of the trip was totally lost as after all this it was around 6.30 pm when we finally checked in the room of oyo flagship.
Day1 part 2 oyo flagship:
After such a tiring check - in process we decided to have some food in oyo flagship 400 hotel, we ordered multiple items none of them could be appreciated in terms of quality or quantity but the worst was the fish which we had ordered and cost us rs 450 and 2 pieces (Pics attached for size and thickness). When we called the restaurant guy kamal he was like “itna hi milega” while we were discussing with him he was raising his voice continuously and finally her replied “ apko paisa dena padega dekhta hu kaise paisa nahi dega aap, main toh lekar rahega” and then suddenly within 15 mins kamal comes and stand at our door asking for the money, as if we did not give him the money he would kill us, thats when we told him that we would first speak with the hotel manager and then decide, that’s when we went to reception the manager at the counter first said that we are different entity i. E. Restaurant and hotel. It was not even a day completed and we were experiencing such a worst day in goa. We all had earlier visited goa none o[censored]s faced such kind of experience.
Other 2 days at oyo flagship: issues below
1) every time we use to order from restaurant the room service guy after delivering the food waited there at the door and asked us to settle the bill at that very moment and that too in cash. We went to the reception and told them about this and the team said you can settle it all at once when you check out. But again when we ordered from there restaurant it was the same thing pay in cash and settle at the very moment. Oyo flagship 400 is the first hotel where i experienced the system of settling the bill upfront.

2) we asked them to clean the room in the morning @ 11.00 am and we were back in the room by 6pm and still the rooms were not cleaned.

3) every time we asked for anything like spoons or plates it would take minimum 30 minutes to deliver to our rooms. And the excuse was simple there are lot of orders, we are short of staffs.

4) the ac use to shut down very frequently, on one of the days we had to stay without the ac for almost the entire day, thankfully we had 2 rooms and we could accommodate ourselves in the other room where the ac was working.

5) there also was frequent power cuts, and the generators were of no use.

Purpose of writing this review: the services provided are not at all acceptable; our experience was we lost an entire day and we are completely disappointed with the behaviour of staff and delay in services or improper services provided and we don’t want others to suffer from the same. We just wasted our entire trip just because of booking room through oyo. Hence i would not suggest anyone to book a room with oyo henceforth.

Attached is photo of:-1) deven care taker and 2) fish ordered from oyo flagship 400 restaurant.
worst experience in booking rooms via oyo rooms
worst experience in booking rooms via oyo rooms
Complaint marked as Resolved Apr 28, 2018

Complaint Status


[Mar 19, 2018] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response Mar 19, 2018 Dear Gaurav,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Updated by Gaurav Nichani Mar 21, 2018 6) The AC was not working and it was around 2.30 am( midnight) the electrician came to solve the issue, while he was working on the issue my friend helping him since it was midnight and we had to sleep and there was a shot circuit in the wiring connection and we had to sleep without Air condition. The reason behind addressing the issue is not only that the AC was not working the whole night but the risk to the lives of the guest in such a room where there are shot circuits happening.
Verified Support
OYO Rooms Customer Care's response Mar 21, 2018 Dear Gaurav,

Our apologies for the trouble caused to you. We believe our team is in touch with you regarding the matter and we are working on the same. We appreciate your patience in this regard.

Regards,
Team OYO
Verified Support
OYO Rooms Customer Care's response Mar 26, 2018 Dear Gaurav,

We tried to connect with you but couldn't get through. Please share an alternate number/a convenient time to get in touch with you.

Regards
Team OYO
Updated by Gaurav Nichani Mar 27, 2018 I have not received the resolution for the same till date.
Verified Support
OYO Rooms Customer Care's response Mar 28, 2018 Dear Gaurav,

A member of our team connected with you regarding your concern and had a detailed discussion about the same. We've noted down your feedback and made sure to actively work on this. Once again we ask for your apology and would request you to please give us another opportunity to host you and provide you with a better stay experience.

Regards
Team OYO
Complaint comments  1 CommentShareTweet

Comments

Dear sir my name is jay my mo no [protected] today booking oyo room bookong conform i am arrived hotel bt no any person gate closed i am call this hotel bt not recived my cal i am legal action oyo company

OYO Rooms Customer Care's response, Mar 22, 2018
Verified Support
Dear Guest,

We sincerely apologize for the hassle occurred. We've forwarded your concern to our team. The issue highlighted by you is important to us and the same will be actively worked upon.

Regards
Team OYO
OYO Rooms Customer Care's response, Mar 26, 2018
Verified Support
Dear Jay,

We hope that our team connected with you and resolved your concern. We again apologize for the inconvenience caused to you and will ensure that you have a pleasant stay in your future bookings with us.

Regards
Team OYO

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