[Resolved]  Oyo Rooms — wrong booking from oyo

Address:PXLI1529 at OYO 35609 Royal Garden Brindavan ResortAddress: 104, Mysore Road, KRS Rd, Krishnarajasagara, Mysore, Mysore, Karnataka

Hi i have booked hotel in mysore (Pxli1529 at oyo 35609 royal garden brindavan resort) through oyo hotel but that hotel was closed long back and they have given wrong booking id (Dear kempegowda, we look forward to host you for confirmed booking pxli1529 at oyo 35609 royal garden brindavan resort. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 1st nov, 12 pm onwards
Check-out: 2nd nov till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 2 adults
Hotel name: royal garden brindavan resort
Address: 104, mysore road, krs rd, krishnarajasagara, mysore
Your booking includes dinner for 2 guests and breakfast for 2 guests). I faced problem when i went to check in. Later i booked another hotel by paying more amount. Please help me how to claim damage from oyo.
Name: kempegowda
Mobile: [protected]
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Dec 14, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2019
OYO Rooms Customer Care's response
Hi, We apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. ~Dia
Verified Support
Nov 13, 2019
OYO Rooms Customer Care's response
We apologize for the inconvenience faced by you. Our team looked into this and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.~Alena
Complaint comments 

Comments

Hi I have contacted your OYO customer service on Nov 01, 2019 night around 8pm but there was no proper response from your team to arrange alternate Hotel or any solution. Really it was very upset of your services.

Later on to get the Hotel I have travelled 40 kms to another place and suppose to pay extra amount of Rs 2600 than my budget

Waiting for your solution

Regards
Kempegowda
Hi Iam not happy with this amount which is offered by your OYO team. I have explained the problem and given the details of expenses and mentioned the amount clearly in the mail, Also, Iam expecting the same amount.

Regards
Kempegowda
M:[protected]

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