[Resolved] Oyo Rooms — wrong commitment

samy singh12

from Delhi, Delhi

Address:	New Delhi, Delhi, 110009
Website:	Www.oyorooms.com

Hi team

My booking is joat0647. For rama residency hotel denied for check due to low price policy i spoken to your executive ms bhavana she told me that she is arranging same property for me i no need to pay any due amount i have attached call recording also now she denied for pay 827 inr now i m at hotel is aking for payment kindly help me i will not pay any single amount i need componsation or otherwise i will highlight this case on social media and i will spoke to mr abhinav regarding for the same. Asap i need resolution.

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Apr 23, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

OYO Rooms Customer Care's response Dear Samy,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards,
Team OYO

Verified Support

Mar 23, 2018

OYO Rooms Customer Care's response Dear Samy,
We contacted you regarding this and again apologise for the discomfort caused. We assure you we'll work on your feedback and provide you with a hassle-free stay in the future. Do let us know for any other assistance.

Regards
Team OYO