Oyo Rooms — wrongly charged and denied refund

I booked a hotel named celebration resort in rewa from 12 to 13 nov, 2019. I reached there at around midnight when i found that they don't have tie up with oyo. I called oyo customer care, they shifted me to another hotel name mn galaxy. But when i reached there, they too denied booking as i have made payment online and demanded 1000 rs for offline booking. I called oyo customer care but this time, there was no response. As it as already midnight so i had to stay there paying extra 1000 rs. (Payment proof is attached).
On 14 th nov, i called customer care for the refund of online paid amount to which they replied to settle the case with hotel manager. They connect the call with manager and told me to settle the case. Manager was adamant that he was not there at that time so he will call me next day and refund me. Oyo customer care told me to call the manager next day and settle the case, but after that hotel manager never picked up my call.

I was busy after that as it was my wedding on 22nd nov so i couldn't again call oyo. But again i call oyo on 4 nov they told me that they will call me but no response.

I again call today on 7th nov and now their senior executive told me that as its been 1 month since booking day so there will be no refund. I pointed out that its still 5 day short off 1 month but he wouldn't listen.

I have faced extreme mental stress on the booking day and even now oyo is not accepting my condition.

I want complete refund and compensation from oyo.
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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