| Address: | Oyo rooms Gurgaon Haryana | | Website: | Oyorooms.com |
I booked 2 rooms on 26th Dec for 6 members, the hotel accepted the booking and I paid Rs.5724.
After reaching there they told us that they already had bookings in negative (-3) and that they can provide one block room instead of two rooms.
The ceiling of the room was broken and I did share the picture of the room then and there.
I did not check-in in the hotel nor did I submitted my ID to stay even then they showed that we checked-in in the hotel which is totally unethical and wrong.
I was told that the money will be refunded since they had no rooms available and even though they accepted the bookings. I have tried reaching Oyo consumer support and the ticket has not been resolved yet. I am so frustrated with the services and experience and the amount of time and energy that I have to give in to get my refund back. This is so unprofessional to not hear and resolve the issue once the payment is made. It’s been more than 20 days now that I am reaching them and they do not hear us. They disconnect our calls when we address our issue, put our call on hold for hours and I again try to reach them.
Booking ID : CIKP6771
Hotel Name: Collection O 512 S B Excellency, Jodhpur
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