Oyo Total Holidays — against complaint of thailand package

I have booked my thailand package with oyo total holidays and my booking id is cf6724f0-be52-4d31-a0f2-823441c34a69. My wife has called oyototal holidays on 13 may 2019 for knowing package for bangkok.in response ms. Monika negi has attended her call and called her after every half an hour for 6 times and she trapped my wife for bangkok and pattaya tour. However she forced my wife to make payment immediately and said if you will not pay right now your package will get more costlier. Finally my wife paid rs.5, 000 for holding package and rs. 15000 for booking of flight. She assured my wife that “ma’am, at any time you can cancel package or update your package”. After payment she start ignoring calls and she went on leave from 14th may to till now. Since pattaya is not good for family and i am not comfortable to visit there with my family i asked to oyo representative for update my tour from pattaya to phuket. Then they told me a very high amount (It is available in very economical cost in other tourism website) which i can not afford. Now they start ignoring our calls, after every call their agent assure us “ma’am we will resolve your issue and whole day pass no one call us”. We are mentally harassed by these people. After every call they put on hold our calls for hours and called disconnect automatically. From last 5 days we could not sleep because our 20000 rs has been theft by these people. Now i don’t want to continue my tour with these pathetic services and mentally harassment. I want my refund as soon as possible or continue with flight tickets only because they say that ma’am your flight tickets already booked and we will not cancel it. Please resolve my issue as soon as possible.