Oyo Total Holidays — fail to give service ( th-ruza 2809) thailand package

Package ID : TH-RUZA2809
EMAIL : [protected]@gmail.com
I booked thailand package giving 25% advance (8000rs) around 19th july through your agent ram avtaar.
After taking advance he disappeared. I made an enquiry. He dint respond to any of my mails. I called on the n.o on which he sold me package. The lady who attended said she will arrange call back but no response. I called customer support n.o 3 times. Same old ranting " sorry sir, we will arrange a call back n solve issue" but no response.
I even mailed to package support but that seems like non existent.
When v book an oyo hotel.. we get so many msg, reminders but here its like the focus is just collecting money.
No one has even called me to make the balance payment.
Your company has no credibility. I have no faith. I need refund. You have harassed & made me run whole month. Refund is the only resolution.
I have been asking your executives to connect me to your seniors but the ### have been behaving like they are selling sim cards.
I spoke jitender n suman lata who were very confident that they will resolve it but they fail. Jitender even dint call back . I had to call them.
Refund my amount as soon as possible n compensate for non professionalism.
My trip is scheduled on 21st aug
+2 photos
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